Careers
Position/Title: IT Support Specialist
Position: IT Support Specialist
Department: Information Technology
Reports To: Director, Information Technology
Location: 1616 Fort Myer Dr| Arlington, VA 22209
Salary: $80,000.00 - $95,000.00 per year
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A. General
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This is a full-time, FLSA exempt position that will report to The Director, Information Technology, and work closely with all departments to ensure technological efficiency. The IT Support Specialist is responsible for providing technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware for all Soteria staff and contractors. The IT Support Specialist responds to queries either in person or over the phone and ensures the efficient operation of computer systems and employee workstations. He or She integrates knowledge of technical support with the technological needs of the staff to ensure
functionality and optimal computer, network, systems, applications, and Wi-Fi usability.
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B. Duties and Responsibilities:​
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• Provide technical oversight of desktop technologies engineering, change management, and
Operations and Maintenance (O&M) activities, such as asset inventory management,
monitoring of availability, performance, and capacity planning.
• Identify chronic IT problems and provide leadership root cause analysis and
recommendations for resolution. Track hardware, software, support, and maintenance
renewals.
• Manage inventory control of end-user assets, forecast inventory levels and costs, recommend
end-user hardware and software configurations to IT leadership.
• Coordinate the installation and movement of IT equipment in support of office relocations
and new buildings/locations.
• Manages workstation updates to the system and ensures that the system is functioning
properly after updates have been installed.
• Setup, configure, and install laptops, desktop PCs, and related software.
• Investigate hardware problems and perform system hardware/software repairs.
• Identify, research, and resolve technical problems related to various applications.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Document, track, and monitor problems to ensure a timely resolution.
• Operate and maintain audio/video systems operations.
• Maintain hardware & software inventory and IT-related equipment such as printers and
copiers.
• Engage with end-users professionally and courteously, delivering superior customer service
with a focus on user satisfaction.
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C. Skills and Qualifications
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• A minimum of 2 years of experience in IT support or a related field.
• A+ certification or equivalent.
• Proficiency in Microsoft 365 applications, including Exchange, SharePoint, and Teams.
• Experience working with Mac OS and iOS.
• Experience in configuring and supporting audio/visual systems.
• A bachelor's degree in computer science or related technology field is preferred.
• Experience in custom application building and deployment is highly desirable.
• Solid understanding of networking concepts, protocols, and troubleshooting.
• Strong problem-solving skills and ability to work independently as well as part of a team.
• Excellent communication and interpersonal skills.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution in a fast-paced environment.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
*This position description should not be construed to imply that the requirements are the sole standards
for the position. Incumbents are expected to perform all other duties as required.
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Atlas Management Services is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex
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